Please call to request a RA #(Return Authorization Number). Items must be returned in original packing within 10 days of receiving them. Personalized items and patterns are not returnable. Shipping, handling charges are not refundable. If you require additional information, please contact us at theprimitiveplace@comcast.net . NO RETURNS on special priced items . We always welcome your questions and feedback. For shipping and returns-related issues, please contact us at: Mailing Address: The Primitive Place 353 Neff Avenue Harrisonburg, Va. 22801 540-433-9627 E-mail us at: THEPRIMITIVEPLACE@COMCAST.NET